Beyond Collaboration Overload by Rob Cross

Author:Rob Cross [Cross, Rob]
Language: eng
Format: epub
Publisher: Harvard Business Review Press
Published: 2020-09-14T00:00:00+00:00

Create Efficient Interaction Norms

Let’s go back to the story of Scott. You may recall that when things were at their worst, an average of 118 people in one unit came to him for information every day on matters large and small, a number that should have been much smaller. And 78 of these people said they couldn’t meet their goals unless they got more of his time. As we saw, this situation and the overload it caused stemmed from Scott’s own behaviors.

To his credit, Scott eventually came out of this phase of his life and grew into a true practitioner of essential collaboration, one of the people who helped me see what excellent collaboration really looks like. After he cleaned up his act and came to understand how to avoid overload, Scott was one of numerous people who showed me how they succeed not by pushing their ideas into situations or demanding help from people but rather by adhering to the following practices.

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